Communication is Key

A recent feature in The Wall Street Journal points out the importance of communication between management and their teams, as well as the significance in questioning tasks that may be unclear.

Studies have shown that open communication between leaders and their employees not only helps the employees better understand job processes, that is the “Why” behind what they are doing, but also reflects positively on the final outcome whether through quality of product or increased business.

“Management gurus agree that employees are most likely to get on board when they are involved in the decision-making process…‘That means telling workers not only what was decided, but why and how,’ says Phillip G. Clampitt, a consultant and communications professor at the University of Wisconsin, Green Bay.”

So “selling” these business processes and procedures first to your team will in turn allow them to better “sell” to your clients. Being direct with your team will also crush the rumor mill before it ever gets started and ensure management and employees alike are on the same page.

Read some prime examples at The Wall Street Journal and then contemplate how communication can be improved within your organization.

Posted by Shelly Paul, Career Management Coordinator, The H.S. Group